FAQ

PRE-ORDERS

(Updated: May 31, 2017)

When will pre-order items ship?

  • *Physical and digital pre-orders will ship after Libra’s release on Steam this June, 2017.
  • Delayed physical items: T-shirts (all), Dakimakura (all). We expect these to arrive in about 3 weeks from the time of this writing (May 31, 2017). As soon as they do, we will ship your order. Thank you for your patience!
  • For the latest news about Libra’s release, please see our Kickstarter updates page HERE!

Why is my order still “Processing”?

Orders automatically receive this status until we have shipped out your physical items or delivered your digital goods (e.g. Steam key, Digital art book).

Where are the items shipped from?

Japan.

What payments are accepted?

Visa, MasterCard, American Express, JCB, Discover, and Diners Club via Stripe and PayPal.

When are pre-orders charged? At check out or when shipped?

At check out.

What are the shipping options?

  • Economy – No tracking
  • Standard – No tracking
  • Standard – With tracking
  • Express – With tracking

*Please refer to your own cart for estimated shipping time and cost as this is dependent on such factors as your parcel’s destination and weight.

There’s another question I’d like to ask about my order.

Kindly fill out MiKandi Japan’s Contact Form with your order-related questions.

GENERAL

Are Libra’s Kickstarter / BackerKit supporters, their pledges, or rewards connected to the shop?

No. All pre-order items are considered separate of our Kickstarter and BackerKit crowdfunding campaign and will be shipped separately.

Will you be adding more items to the store?

Yes! Lv XERO is a work in progress and as we grow, we plan to add more exciting games and merchandise.

 

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